Faq
Frequently Asked Questions
Orders & Shipping
What are your shipping options and delivery times?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Delivery times may vary depending on your location and current order volume.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping typically takes 10-15 business days. Additional customs fees may apply depending on your country's regulations.
Can I modify or cancel my order?
Order modifications or cancellations are possible within 1 hour of placement. Please contact us immediately at [email protected] with your order number.
Products & Sizing
How do I choose the right size?
We provide detailed size charts for each product category (Everyday Casual, Office Wear, Activewear, Party & Evening Wear). Please refer to the specific size guide available on each product page for accurate measurements.
Are your products true to size?
Yes, our products are designed to be true to size. However, we recommend checking the specific product's size chart as fit may vary slightly between different styles and collections.
What materials are used in your clothing?
We use high-quality fabrics suitable for each clothing category, including breathable cotton for everyday wear, professional blends for office attire, stretchable materials for activewear, and elegant fabrics for party and evening wear.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in original condition with tags attached. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How do I initiate a return or exchange?
Please contact our support team at [email protected] with your order number and reason for return. We will provide you with return instructions and process your request promptly.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted systems to ensure your information is protected.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We do not store your complete payment information on our servers.
Customer Service
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours during business days.
Do you offer styling advice?
Absolutely! Our fashion experts can provide styling suggestions for any of our categories - from everyday casual to party wear. Email us at [email protected] with your preferences and we'll be happy to help.
Still have questions? We're here to help! Contact us at [email protected]