Refund policy
At CrepeClara.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help with our straightforward refund policy.
Refund Eligibility Period
You have 30 days from the delivery date to request a refund for eligible items. Items must be in their original condition: unworn, unwashed, with all original tags attached and in original packaging.
Non-Refundable Items
- Items marked as "Final Sale" or "Clearance"
- Swimwear and intimate apparel (for hygiene reasons)
- Accessories and jewelry
- Items that show signs of wear, damage, or alteration
Refund Process
- Contact our customer service team at [email protected] with your order number and reason for return
- We will provide you with a return authorization and shipping instructions
- Package your items securely and ship to the provided address
- Once we receive and inspect your return, we will process your refund within 5-7 business days
Refund Methods
Refunds will be issued to the original payment method used for purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.
Shipping Costs
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
Exchanges
We currently offer refunds only. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Defective or Incorrect Items
If you receive a defective item or incorrect product, please contact us immediately at [email protected]. We will cover all shipping costs for returns of defective or incorrect items.
International Returns
International customers are responsible for any customs duties, taxes, and shipping costs associated with returns. Refunds will be issued in USD and may be subject to currency exchange fluctuations.
Need Help?
For any questions about our refund policy or to initiate a return, please contact us at [email protected]. We typically respond within 24-48 hours.